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1and1 - the worst registrar

I can’t believe how bad 1and1 (1&1, 1 and 1 or 1 & 1, depending on how you spell it) is as a registrar. Given the way they go about things, I’m sure they are bad at everything else also.

True, once you get set up, the domain does get forwarded to your host. But thats about it.

The rot sets in as soon as you try to register a domain. You can only register one at a time, and they have the most clunky interface for registering a domain, with as many obscure clicks and confusing screens as possible. Sometimes, you end up in an endless loop, going back to the same screen over and over again.

Once registered, there is no easy way of knowing when your domains expire. When they do, they are just automatically renewed without asking you.

Trying to do anything in the control panel is an exercise in frustrating. Nothing is organized, nothing makes sense, and there are just as many clicks as possible for every operation.

Deleting a domain involved going to a separate website with it’s own weird set of steps. This doubles as the place where you turn off auto renewal.

To make matters worse, when you delete a domain, you are informed that the private registration will be turned off and your contact information will appear in the whois database. Thanks! Why do you think I made my registration private, you idiots!

Each time you register a set of domains, it goes into a separate package. This makes it impossible to list all the domains you have. This piece-meal approach is made even worse because they prevent you from selecting and copying your list of domains.

I don’t think 1&1 wants customers. They treat us with disrespect.

For this reason, I am switching my domains to another registrar with a sensible system.

I recommend that you avoid 1and1.


Comments

One comment:

Thanks for this writeup. I need to get a virtual dedicated server and was possibly looking at them b/c of the good prices - but maybe I should look elsewhere

Data Governance / September 19th, 2007, 12:46 pm / #

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